Legal

Privacy Policy

Last updated: October 16, 2026

At GB Journeys, your privacy and trust are our top priorities. This policy explains what information we collect, how we use it, and your rights as a user of our platform.

1. Introduction

Welcome to GB Journeys ("we", "our", "us"). We are a tourism platform based in Skardu, Gilgit Baltistan, Pakistan, dedicated to connecting travelers with local hotels, farmhouses, tours, and vehicles. By using our website, mobile app, or services, you agree to the terms outlined in this Privacy Policy.

This policy applies to all users — travelers, vendors, and visitors — and covers how we handle your personal information, booking data, and payment details.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

  • Account Information: Name, email address, phone number, password, and profile picture.
  • Booking Information: Travel dates, guest count, room preferences, special requests, and vendor selections.
  • Payment Information: Card details, JazzCash/EasyPaisa numbers, and billing addresses (processed securely — we do not store full card numbers).
  • Communication: Messages you send us via email, chat, or contact forms.

2.2 Information Collected Automatically

  • IP address, browser type, device information, and operating system.
  • Pages visited, time spent, and click patterns on our platform.
  • Referring URLs and search terms that led you to our site.

2.3 Information from Third Parties

  • If you sign in with Google, we receive your name, email, and profile picture.
  • Payment processors may share transaction confirmation details with us.

3. How We Use Your Information

We use your information for the following purposes:

  • Process Bookings: Confirm reservations, send confirmations, and connect you with vendors.
  • Payment Processing: Charge for bookings and issue refunds when applicable.
  • Customer Support: Respond to queries, resolve disputes, and provide assistance.
  • Personalization: Recommend hotels, tours, and vehicles based on your preferences.
  • Service Improvement: Analyze usage patterns to enhance our platform.
  • Marketing: Send promotional emails and offers (only with your explicit consent — you can opt out anytime).
  • Legal Compliance: Meet legal and regulatory requirements in Pakistan.

4. Information Sharing

We never sell your personal information. We only share data with:

  • Vendors: Hotels, tour operators, vehicle rentals, and farmhouse owners to fulfill your bookings.
  • Payment Processors: Secure gateways (Stripe, JazzCash, EasyPaisa) to handle transactions.
  • Service Providers: Cloud hosting (Cloudinary, MongoDB Atlas), email services, and analytics tools.
  • Law Enforcement: Only when legally required by Pakistani authorities.

5. Data Security

We take your data security seriously and implement:

  • Encryption: SSL/TLS encryption for all data transmission.
  • Hashed Passwords: Bcrypt hashing — we never store plain passwords.
  • Secure Servers: Industry-standard firewalls and access controls.
  • Regular Audits: Periodic security reviews and updates.
  • JWT Authentication: Token-based login sessions with expiration.

While we strive for 100% security, no online platform can guarantee absolute protection. Please use strong passwords and keep your login credentials private.

6. Cancellation & Refund Policy

Our cancellation policy is designed to be fair to both travelers and vendors — similar to how airline ticket cancellations work.

✅ Within 3 Hours of Booking — 100% Refund

If you cancel your booking within 3 hours of making the payment, you will receive a 100% full refund — no questions asked, no deductions.

Example: You book a hotel at 10:00 AM. If you cancel before 1:00 PM the same day, you get every rupee back.

⚠️ After 3 Hours — 20% Deduction

If you cancel your booking after 3 hours, a 20% cancellation fee will be deducted from the total booking amount. You will receive 80% of your payment as refund.

Example: You paid PKR 10,000 at 10:00 AM. If you cancel at 2:00 PM (4 hours later), you'll receive PKR 8,000 back (20% = PKR 2,000 deducted).

❌ No Refund — Non-Refundable Cases

The following bookings are non-refundable:

  • Bookings cancelled after check-in or after the service has started.
  • No-shows — if you don't arrive on your booked date.
  • Bookings made through special promotional offers (unless stated otherwise).
  • Tours, vehicles, and farmhouses booked within 24 hours of service start (vendor-specific).
  • Bookings cancelled due to weather or road closures — but we offer free rescheduling.

📋 How Refunds Are Processed

  • Timeline: Refunds are processed within 5-10 business days.
  • Method: Refunds are returned to the original payment method (card, JazzCash, EasyPaisa, or Stripe).
  • Confirmation: You'll receive an email confirmation once the refund is initiated.
  • Bank Delays: Banks may take additional time to reflect the refund — this is outside our control.

💡 How to Cancel

  1. Log into your GB Journeys account.
  2. Go to My Bookings.
  3. Select the booking you want to cancel.
  4. Click "Cancel Booking" and confirm.
  5. Refund will be processed automatically based on the time of cancellation.

For assistance, contact us at info.gbjourneys@gmail.com or call +92 3498016392.

7. Your Rights

As a user of GB Journeys, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your account and personal data.
  • Opt-Out: Unsubscribe from marketing emails at any time.
  • Portability: Request your data in a machine-readable format.
  • Complaint: Lodge a complaint with us or the relevant authority.

To exercise any of these rights, email us at info.gbjourneys@gmail.com. We'll respond within 30 days.

8. Cookies & Tracking

We use cookies and similar technologies to:

  • Essential Cookies: Keep you logged in and maintain your session.
  • Analytics Cookies: Understand how you use our site (Google Analytics).
  • Preference Cookies: Remember your language and display settings.
  • Marketing Cookies: Show relevant offers on third-party platforms (only with consent).

You can disable cookies in your browser settings, though some features of the site may not work properly.

9. Children's Privacy

GB Journeys is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child under 13, please contact us immediately, and we will delete it.

10. Third-Party Links

Our platform may contain links to external websites (e.g., Google Maps, vendor social media pages). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email or a prominent notice on our platform. Your continued use of GB Journeys after changes means you accept the updated policy.

12. Governing Law

This Privacy Policy is governed by the laws of Pakistan. Any disputes arising from the use of GB Journeys will be subject to the exclusive jurisdiction of the courts in Gilgit Baltistan, Pakistan.

13. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy or how we handle your data, please reach out to us:

  • 📧
  • 📞

    Phone

    +92 3498016392

  • 📍

    Office Address

    Skardu, Gilgit Baltistan, Pakistan

  • 🕒

    Working Hours

    Monday – Saturday: 9:00 AM – 8:00 PM (PKT)

© 2026 GB Journeys. All rights reserved.

Made with ❤️ in Gilgit Baltistan